FAQ & Help

1.Do you offer a discount for wholesale order ?
Yes, we do offer a discount for wholesale ! Please email allen@hongyiqiao.com for it .

2.Can i choose the colors that i want ?
Yes , you can choose the colors you want , and mix order is welcome .

3.When my order will going to ship ? when i can receive them ?
Normally , we will delivery the order within 3 days after confirm receive the payment .
and send out by DHL ,about 3-7 working days (after send out) will be reach to you .

4.How can i check my order status?
We give you the DHL tracking numbers after send out , and you can check the order status with DHL website : http://www.cn.dhl.com/zh.html

5.Can i pay by Paypal or credit card ?
Sorry , we don't accept Paypal or credit card payment
our payment method is Western Union , Moneygram , T/T and cash , you can choose one of them to arrange payment .

6. If i don't want the goods or goods damage , can i return back the goods ?
Yes , is okay to return back , but you must contact us within 3 days after you receive your order.
And you should pay the additional shipping fees incurred and the items returned should be keep in their original status.